Privacy Policy
At Continuity of Care Services, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Who We Are
Our website address is: https://www.continuitycareservices.co.uk. Continuity of Care Services is committed to protecting your personal information and providing a safe online experience.
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: office@continuitycareservices.co.uk
Phone: 01622 809881
Address: The Maidstone Studios, New Cut Road, Maidstone, Kent, ME14 5NZ
What Data We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and any details provided through contact forms or mailing list sign-ups.
Website Usage Information: IP address, browser type, and usage statistics through cookies and analytics tools.
Comments: If you leave a comment on our site, we collect the data shown in the comments form, your IP address, and your browser user agent to help detect spam.
Embedded Content: Content from other websites (e.g., videos, images) may collect data and use cookies as if you were visiting that external site.
How We Use Your Data
We use your data for the following purposes:
To respond to enquiries or provide information you’ve requested.
To improve our website and personalise your experience.
To manage subscriptions to our mailing list and send updates, newsletters, or other relevant communications.
To monitor website performance through analytics tools.
To detect and prevent fraud or malicious activity.
Cookies
Cookies are small files stored on your device that help us improve your experience. We use cookies to:
Remember your preferences on the website.
Analyse website traffic and user behaviour through Google Analytics.
Improve website performance and functionality.
You can disable cookies through your browser settings. However, some features of the site may not function properly without cookies.
Who We Share Your Data With
We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to help us manage our website or deliver services, such as:
Website hosting providers.
Email marketing platforms.
Analytics tools like Google Analytics.
All third parties comply with data protection regulations and are only given the data they need to perform their services.
How Long We Retain Your Data
Contact Form Submissions: Retained for six months.
Analytics Data: Retained for up to 26 months to improve our services.
Comments: Retained indefinitely unless you request removal.
Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Request that we correct or update your data.
Erasure: Request that we delete your personal data (where legally possible).
Objection: Opt-out of specific uses, such as receiving marketing emails.
To exercise any of these rights, contact us at office@continuitycareservices.co.uk.
How We Protect Your Data
We implement strict technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including:
SSL encryption for secure data transmission.
Secure servers to store personal information.
Regular reviews of data security practices.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited the other website. These websites may collect data, use cookies, and track your interaction with their content.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the effective date clearly marked.
Effective Date: 24 November 2024
If you have any questions about this Privacy Policy, please contact us.
